Senior Customer Support Associate (Appointment & Contact Centre) - Remote in Bali

Tan Tock Seng Hospital is seeking a highly skilled and experienced Senior Customer Support Associate to join our Appointment & Contact Centre team. In this remote role, you will be responsible for providing exceptional customer service, managing appointments, and resolving customer inquiries efficiently.

This is a fantastic opportunity to work for a reputable healthcare organization while enjoying the benefits of remote work in the beautiful island of Bali.

If you are a customer service professional with a passion for healthcare and a desire to make a difference, we encourage you to apply for this position.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Provide friendly, efficient, and professional customer service to patients, visitors, and staff.
• Manage and schedule appointments for patients, ensuring accurate and timely service.
• Respond to customer inquiries via phone, email, and other communication channels.
• Assist in resolving customer complaints and concerns, and escalate issues as needed.
• Maintain accurate and up-to-date records of customer interactions and appointments.
• Collaborate with other team members to ensure smooth operation of the Appointment & Contact Centre.
• Adhere to hospital policies, procedures, and guidelines.
• Participate in continuous improvement initiatives to enhance customer service quality.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in a related field (e.g., Business Administration, Hospitality Management, or a similar discipline).
• Minimum of 3 years of experience in customer service, appointment scheduling, or a related role in the healthcare industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using computer software and applications (e.g., Microsoft Office, CRM systems).
• Ability to work well in a team and independently.
• Familiarity with healthcare terminology and processes is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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